Usher in the perfect customer experience
With the arrival of new communications technologies and ever-increasing customer demands, the contact center is more than ever at the heart of your business relationships. Thanks to Ubity, you can rapidly equip your company with a flexible platform to process your customers’ requests in an effective and efficient manner.
Cloud based IP phone system solution for call centers
Maximize your human capital
The many possible configuration profiles powering your future Ubity contact center will make your staff’s jobs easier and more pleasant, giving them access to a portfolio of options to help them meet their goals for call handling times and standards of service. Using Ubity's contact center dashboards, analyzing and measuring important call queue metrics and agent productivity has never been easier.
Quickly improve your customer service efficiency and the productivity of your agents.
How does Ubity's Contact Center help you improve your performance?
Key benefits of Ubity’s Contact Center
Distribute your incoming calls to any agents, no matter where they are or the device they use, using their current availability and skills profile.
Options for supervisors to listen in on calls and to interact with the agent without disrupting a call or customer interaction.
A complete overview of every employee’s availability and activities to ensure that calls are distributed equitably.
A comprehensive package of data and analytics is available to all administrators covering all phone-based employee activity.
A direct link to your customer relationship database or platform, allowing you to tailor individual caller experiences and close the deal.
An overall picture of the number of calls waiting and all agents who are logged in.
Ready to invest in an improved customer experience?
Our advisors are available for any additional information you may require.