Privacy Policy


Ubity is committed to protecting the personal information of its customers and of the users of its website, products, and services.

This privacy policy sets out the terms under which Ubity collects, processes, and retains personal and business information.



We collect the personal and business information you provide when you use our contact form, undertake steps to obtain a quote, and when you populate the fields of your administrator or user account on our online management portal. This information includes your first and last names, your email address, your business name and address, and your phone number.



When you provide personal or business information through our online forms, during conversations with our agents, or via our management portal in order to be contacted, we assume that you consent to our collection of this information for that very reason.

If, after having given your consent authorizing Ubity to contact you for ongoing data collection, or for the use and disclosure of your information, you change your mind, you may withdraw your consent at any time by emailing or by sending a notice by mail to Ubity at: 4200, Saint-Laurent Blvd, Suite 1210, Montreal, QC, Canada, H2W 2R2.

Once we have your personal and business information in our database, we can communicate with you and send information on our service offering, your account, our new products and services, and other news and updates. You can always opt out of our mailing list by clicking “Unsubscribe” in any email campaign.



We may only disclose your personal and business information when it is required by the law or when you do not comply with our terms of service, which would result in legal and security procedures.

Ubity commits to:

  • Use your personal and business information exclusively for the purposes required to provide its services and to ensure an optimal customer experience;
  • Implement the necessary organizational and technical measures to limit the loss, theft, and unauthorized disclosure of personal information;
  • Not sell your personal and business information;
  • Provide you a means to update, correct, and delete your personal and business information;
  • Provide reasonable assistance regarding any request or directive issued by any privacy and data protection authority;
  • Address any complaint concerning the handling of personal and business information held by the company;
  • Notify you if it becomes aware of a security breach that leads to the non-authorized access, disclosure, or loss of personal and business information.



We take all reasonable measures possible to protect your personal information and adhere to industry best practices to ensure your information is not lost, misused, unduly consulted, disclosed, modified, or destroyed.


Third-Party Services

Ubity uses the public Internet and third-party networks to deliver voice and multimedia content. Generally speaking, third parties with which we do business will collect, use, and disclose your information only to the extent necessary to allow them to deliver the services they provide us.

However, some third-party service providers, such as some Internet service providers, have their own privacy policy with respect to the information we are required to provide them so that you may use their services.


Changes to this Privacy Policy

We reserve the right to change this privacy policy at any time; hence, we invite you to read it regularly to check for changes. Such changes and modifications become effective immediately upon their posting on our website. If our business were to be acquired or to merge with another corporation, your information will be transferred to the owners so that we can continue to serve you.


Contact Information

If you wish to access the information; correct, change, or delete any personal or business information we have about you; file a complaint; or simply obtain more information, please contact our privacy standards agent at or by mail at: 4200, Saint-Laurent Blvd, Suite 1210, Montreal, QC, Canada, H2W 2R2.


Cookie Policy

A cookie is a small text file created by a website and stored on your computer or device to provide a way for the website to recognize you and keep track of your actions and preferences.

Most web browsers are initially set to accept cookies. However, users can customize their browser so that certain types of cookies or specific cookies are rejected. Users can also delete the cookie files at any time.

There is no way to block cookies without disabling them completely, which also disables related features in our management portal. It is thus recommended to leave cookies enabled if you are not sure of the changes this will entail in order to benefit fully from the options of our website.

To provide the best possible experience on our web portal, some actions are saved to a cookie file so that the website can recognize you when you revisit. Rest assured that these cookies cannot in any way be used to access your computer and do not allow to identify you.


Disabling Cookies

You can reject cookies by changing your software browsing settings. The “Help” section of your browser may assist you. However, be aware that disabling cookie files may mean that you will experience reduced functionality on, but also on other sites you visit.


Third-Party Cookies

In some special cases, we also use cookies provided by trusted third parties, which are placed on your hard disk upon visiting our website.


Google Analytics

This site uses Google Analytics, one of the leading and most popular web analytics service, to help us better understand how our website is used and how to improve it. These cookies can analyze data such as time spent visiting our site and the pages visited. We can thus continue to improve your Ubity experience and determine what visitors appreciate the most.

For more information on Google Analytics cookies, visit the official Google Analytics page.



Ubity also uses third-party cookies, such as the Google Adwords and Facebook web beacons, for advertising and retargeting purposes. This means that you may see, for example, Ubity advertisements on the Internet, on the Google Content Network (GCN), on Facebook, etc. As always, we respect your privacy and do not collect any personally identifiable information through Google or any other retargeting platform.


Open Source  Software

Ubity uses the open source software LAME to convert call recordings into MP3.

For more information on this software, visit the official LAME page.

For more information

If you have questions or concerns about this policy, feel free to contact us.