Ever since the beginning of accessible Internet, workplace communication had undergone a drastic evolution. We are far from the spam, unwanted solicitation and...
Category - VoIP
Did you know that Canadian federal contact centers missed over 4 million calls last year?
In fact, CBC News revealed that 3.1 million calls made to...
Why was the customer service of Canada’s leading airline temporarily overloaded with calls, making their service line completely...
Last month, a mysterious incident caused a significant delay in a Montreal 911 call during an emergency.
It was in a Jean Coutu pharmacy that a mother from...
Written by Marc Trudel, Vice-President of Sales at Ubity
3 reasons to integrate your CRM with your phone system
Almost 30 years ago Excel...
Solutions designed for seasonal activities!
Do you run a seasonal business? You can stop worrying about juggling staffing with managing employees that come...
Make the most of your business communications with Ubity’s new tool: Ubity UC both on Mobile and Desktop
Need to record a phone call? Are you struggling using clunky mobile apps? Ubity IP phone system allows call recording out of the box!
The quality of your communications depends on the proper functioning of your IP phone line. Based on your choices, this could pose a problem. It’s therefore...
Business telephony is no longer limited to answering calls and making sure that the customer is satisfied. Today, companies must be equipped with efficient...
