We are currently looking for a Level 1 Technical Support Agent to join the Customer Service team and to ensure the satisfaction of clients using our IP phone solutions!
A typical day in this position at Ubity entails:
- Responding to requests for information on products and services offered by Ubity and change requests from customers to modify their configuration
- Solving simple and recurring incidents as well as IT problems of Level 1
- Logging in recurring queries and problems in order to identify and document corrective actions
- Escalating complex technical requests to Level 2 and 3 support teams
Our ideal candidate:
- is proactive and versatile, and has a strong sense of initiative
- demonstrates empathy and excellent listening skills
- works well in a team and has great communication skills
- has basic knowledge of computer networks (DNS, DHCP, etc.)
- has a good understanding of QoS and traditional and IP telephony
- has at least one year of experience in a similar position, and significant experience in customer service
- has a college diploma in networking or equivalent training
- is bilingual (French and English)
Team leader:
- Modern offices with windows lining the walls, maximizing natural light and offering a view on the Plateau and Mount Royal
- A dynamic and stimulating work environment where coffee breaks, foosball tournaments and laughter are part of daily life
- Working weeks of 37.5 hours with a flexible schedule and hours that can be completed between 8am and 6pm
- A rewarding job with a competitive compensation
- Medical and dental care, a collective retirement savings plan and a virtual medical clinic, among other social benefits
Join a committed and dynamic team today!
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