Ubity is looking for a Level 1 Technical Support Agent!

We are currently looking for a Level 1 Technical Support Agent to join the Customer Service team and to ensure the satisfaction of clients using our IP phone solutions!

A typical day in this position at Ubity entails:

  • Responding to requests for information on products and services offered by Ubity and change requests from customers to modify their configuration
  • Solving simple and recurring incidents as well as IT problems of Level 1
  • Logging in recurring queries and problems in order to identify and document corrective actions
  • Escalating complex technical requests to Level 2 and 3 support teams

Our ideal candidate:

  • is proactive and versatile, and has a strong sense of initiative
  • demonstrates empathy and excellent listening skills
  • works well in a team and has great communication skills
  • has basic knowledge of computer networks (DNS, DHCP, etc.)
  • has a good understanding of QoS and traditional and IP telephony
  • has at least one year of experience in a similar position, and significant experience in customer service
  • has a college diploma in networking or equivalent training
  • is bilingual (French and English)

Team leader:

Gerald on LinkedIn
Director of Ubity’s Customer Service, Gerald Descoteaux has over 20 years of experience in information technology, including 16 years in personnel management. His numerous achievements allowed him to acquire great mastery of management and methodologies recognized in the market, which he puts into practice at the heart of our passionate and committed Customer Service team!

  • Modern offices with windows lining the walls, maximizing natural light and offering a view on the Plateau and Mount Royal
  • A dynamic and stimulating work environment where coffee breaks, foosball tournaments and laughter are part of daily life
  • Working weeks of 37.5 hours with a flexible schedule and hours that can be completed between 8am and 6pm
  • A rewarding job with a competitive compensation
  • Medical and dental care, a collective retirement savings plan and a virtual medical clinic, among other social benefits

Join a committed and dynamic team today!

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