The Future of Workplace Communication

Ever since the beginning of accessible Internet, workplace communication had undergone a drastic evolution. We are far from the spam, unwanted solicitation and crowded inboxes of email!

The message-centric format of email, which is difficult to digest, gives little control over conversation flow or collaboration. Thankfully, digital transformation brought on an ever-growing number of open platforms to replace this closed technology ecosystem and enable fluid, optimized communication within organizations.

Moreover, as social media platforms have become a fundamental part of our personal life, their features are trickling through into our professional lives, and it is expected that the workplace reflects what communication has become.

		Unified Communications But this new array of communication methods spread over multiple devices bring on digital channel fragmentation and the challenge of organizations has become to maintain focus rather than distract employees by reducing noise to enhance productivity in the workplace. Businesses need a unified platform that consolidates all modes of communication into a single, seamless experience, offering a consistent experience across channels and avoiding fragmented conversation.

		Collaboration In the digital, fast-pace world we now live in, preserving company culture and achieving transparency in internal communication has become critically important for an organization to realize its vision. The technology that businesses provide their employees plays an important role in workplace culture and happiness, and collaboration among distributed teams and across locations strengthens relationships. While there is a significant growth in the remote workforce, fostering a team-oriented environment and providing flexible, mobile communication tools is vital.

		Integration Businesses have made great strides in adopting new technologies as part of their digital transformation efforts, and now need to bring together all apps, workflows and conversations into one interface. Cross-platform compatibility and CRM integration are technologies with customer-centric development efforts that help businesses scale and increase ROI. Automated processes eliminate repetitive time-killer tasks and drive employee productivity, while customer data empowers employees to support customers in the most efficient way.

The future of workplace communication is unified, collaborative and integrated, and a viable communication solution must meet the requirements of an organization, its employees, and its customers alike. Enterprises must choose the right technology partner that will strengthen their culture and improve employee engagement, enabling them to take better care of customers.