Ubity is looking for a Customer Products & Services Advisor!

Ubity is currently looking for a Customer Products and Services Advisor to join Gérald’s team in order to assess the needs of users and partners of our IP telephone solutions, and ensure they are properly fulfilled!

A typical day in this position at Ubity entails:

  • Responding to customer requests to purchase equipment, add services or billable changes, preparing corresponding quotes and proceeding to their dispatch
  • Monitoring sales statistics, assisting in the elaboration of a provisioning plan and managing inventories
  • Managing defective equipment, administering its return, validating its defect and proceeding to its replacement
  • Providing distance training to customers on Ubity’s products and platform

Our ideal candidate:

  • is autonomous, organized and highly motivated
  • has excellent communication skills and is versatile
  • has a good understanding of traditional and IP telephony, and a serious interest in telecommunications technology
  • has significant experience in customer service and inventory management
  • has completed a program in the field of Administration/Customer service/Supply Management or any other related field
  • is fully fluent in English and French (bilingualism mandatory)

Team leader:

Gerald on LinkedIn
Director of Ubity’s Customer Service, Gerald Descoteaux has over 20 years of experience in information technology, including 16 years in personnel management. His numerous achievements allowed him to acquire great mastery of management and methodologies recognized in the market, which he puts into practice at the heart of our passionate and committed Customer Service team!


  • Modern offices with windows lining the walls, maximizing natural light and offering a view on the Plateau and Mount Royal
  • A dynamic and stimulating work environment where coffee breaks, foosball tournaments and laughter are part of daily life
  • Working weeks of 37.5 hours with a flexible schedule and hours that can be completed between 8am and 6pm
  • Competitive compensation and benefits

Join a committed and dynamic team today!

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