Allow call management to become a highlight
thanks to Ubity’s contact center.

You can count on Ubity’s contact center to provide impeccable customer service continuously. It provides all the telephony management tools you need to address your customers’ requests efficiently. Take advantage of this ideal partnership for business communications executed to perfection!

3 reasons to choose Ubity for its contact center

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Efficiently direct callers to the appropriate queue according to your agents’ availability and activities to reduce hold times and call routing errors, while distributing calls equitably.

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The call monitoring and supervision options allow you to analyze and measure your agents’ productivity. Thanks to the overall display of the volume of calls waiting or the number of agents connected in real time via a dashboard, efficiency of your customer service is ensured.

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The analyses and reports of your communications are available at all times. You thus benefit from direct interaction with your databases and customer records that enable for personalized calls and simplified business transactions.

The Ubity Contact Center Essentials

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Follow up on a conversation between a customer and your employee

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Measure your agents’ performances

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Measure your customers’ responsiveness regarding the services they receive

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Actively listen to an ongoing call and intervene to train your agent behind the scenes

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Automate your operations by integrating your favourite operating software to our solution

did you know

Our customers have designated call recording
as their preferred feature.

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